FAQ’s
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Set Together Jewellery is located in Forest Glen on the Sunshine Coast, QLD.
See our store location and opening hours here -
We are open Tuesday to Friday 8:30am - 4:00pm
Saturday and Mondays we are open by appointment.You can book an appointment here.
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Appointments are recommended to avoid disappointment, alternatively you can give us a call before you plan on swinging by.
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Yes, all our jewellery comes with a manufacturing guarantee and a lifetime warranty
Production FAQ’s
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The best way to measure your finger is to pop into your local jewellers.
Alternatively we can send you a sizing kit to accurately measure your finger.
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If the ring we make for you is the wrong size, we resize it free of charge.
Resizing is done within two business working days.
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It takes 4 to 6 weeks to design and manufacture a bespoke ring. This allows for design time, gemstone sourcing and production.
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All our jewellery is made onsite at our jewellery store on the Sunshine Coast.
We have a full-time jeweller and jewellery designer onsite.
Jewellery Remodelling FAQ’s
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Yes, we make new jewellery using your old gold and gemstones.
Click here to find out more about our jewellery remodeling service
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The cost to melt and reuse gold depends on the complexity of your new piece, how many stones need to be removed, and how much metal you want to remelt. You can expect a cost between $1200 for a simple remake up to $6000 for a more complex job.
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We measure and count all the existing gemstones, we can estimate these measurements from a photo. Designs are drawn up using what you have, and then we discuss what design will be best. When the design is finalised, we get to work by removing all the stones measuring and weighing each one, inspecting all the metal to ensure there will be no contaminants, then the gold is weighed, melted down and manufactured to the chosen specifications.
You can learn more about remodeling here
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Yes, we return all your left-over gemstones and can either return the unused gold, or credit the gold to your job.
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Unfortunately we do not buy gemstones from the public, we only buy gemstones from our trusted gemstone suppliers.
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Most yellow and rose gold jewellery ie; earrings, necklaces, rings and bracelets, including 9 carat up to 24 carat gold.
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No, it is best to keep the colour and gold carats the same for each melt.
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No, jewellery designs can be done via email, video call or phone calls. After you send us a photo of your jewellery next to a ruler, we design concepts incorporating your gemstones and gold.
You can learn more about our remote jewellery service here
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Yes, we can make jewellery using your gemstones
Shipping FAQ’s
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Yes, we ship our products internationally and within Australia
Our prices include interstate shipping. For international shipping, the cost varies from location to location.
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Yes, we ship all our products with full cover.
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You can expect to receive your parcel withing three working days for interstate shipments and within 10 working days for worldwide shipments.